Contact Us

We're happy to answer questions or help you with returns.  Please fill out the form below if you need assistance.  You can also call us at 512-447-8470. If we are unavailable, please leave a voice message and someone will call you back within 1 business day.  Also visit our FAQ page for frequently asked questions or our Shipping & Returns page

We offer a 1 year warranty for all of our products. The warranty covers the cost or replacement of the doorbell only. If at any time during or after installation, your doorbell button is not working properly, please contact us ASAP, so that we can help resolve the issue before involving a 3rd party. Once a 3rd party is involved, our warranty is no longer valid and we are not responsible for costs incurred. 

Do you need a replacement center push button for your Waterwood decorative doorbell?
If you have purchased your Waterwood doorbell within 1 year, we will send you a replacement center push button at no charge. Please use the form below to let us know the following:

  1. When you purchased your doorbell.
  2. Where you purchased your doorbell.
  3. Provide order number.
  4. Provide item purchased (include finish if applicable)
  5. Provide preferred address to where we can ship replacement button.