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FAQ

Wired Doorbell System

Wired Doorbell Requirements
All of our doorbells are wired and are intended to be used with existing wired doorbell systems. If you are installing a brand new doorbell system, you will need the wired doorbell button, a wired chime, a transformer and a bell wire. We sell only the wired doorbell button. 

If you have any problems during or after installation, please contact us ASAP, so that we can help resolve the issue before involving a 3rd party. Once a 3rd party is involved, our warranty is no longer valid. Please see below for our warranty information.

Wired Doorbell Installation
Click here for our Installation Tips. CAUTION - If you have any problems during or after installation, please contact us ASAP, so that we can help resolve the issue before involving a 3rd party. Once a 3rd party is involved, our warranty is no longer valid. Please see below for our warranty information. 

LED Doorbell Center Push Button 
The normal use of our LED push buttons on our Solid Brass doorbells are 3W hours (30,000 hours).

Transformer Voltage
Our doorbells are recommended for use with 12-16 volt transformers.

Diodes
If they are needed, diodes come with the chimes, not the button. If you have an older chime, it may need a diode. The diode gets installed on the two screws on the button along with the wires. It allows the electrical signal to last a bit longer when the button is pressed, which is what some old chimes need. We do not sell diodes.

Warranty
We offer a 1 year warranty for all of our products. The warranty covers the cost or replacement of the doorbell only. If you have any problems during or after installation, please contact us ASAP, so that we can help resolve the issue before involving a 3rd party. Once a 3rd party is involved, our warranty is no longer valid and we are not responsible for costs incurred. If at any time during or after installation, your doorbell button is not working properly, please contact us ASAP. Click here to request a replacement center push button for your Waterwood Decorative Doorbell.

Doorbell Factory
At the end of 2015, the Doorbell Factory company went out of business and the domain name only (website link only -> www.doorbellfactory.com) was acquired by waterwood.net.  We do not have access to Doorbell Factory orders prior to 2016. 


Special Features

Wireless Doorbells
All of our doorbells are wired doorbells. They are compatible with wired systems and they are also compatible with any wireless system that converts a wired doorbell to a wireless doorbell. 

Honeywell makes a wireless converter system that allows you to convert your wired doorbell button into a wireless doorbell button. You can purchase a nice decorative doorbell from us and then purchase the Honeywell wireless converter and compatible wireless chime to convert it to wireless! Click here to learn more. 

Surface & Recessed Mount Doorbells
The majority of the items on our website are recessed (see diagram below) and do not mount flush to the wall. Click here for all of our surface mount doorbells.

  • Surface mount – the doorbell plate will sit directly on top of the surface you are mounting it to. It will sit directly on top of the wall you are installing the wired button on. This is usually the easiest mounting option.
  • Recessed – this is where the entire center push button mechanism in set inside the wall or mounting surface.

Screw Hole Distance
Since our doorbells are handcrafted, screw hole distance can vary slightly from one item to another, even though it is the same design. We have found that it is very challenging to find a doorbell with the exact screw hole distance of an existing doorbell. Please email us at info@waterwood.net and we can provide the approximate screw hole distance for any of our doorbells. 

Custom Doorbells
We do not make custom doorbells at this time, however we offer many unique designs and many have multiple finish options. 

Rust-Proof Doorbells
Our solid brass and stainless steel doorbells will not rust.


Installation Tips for Standard Wired Doorbell Systems

Tips - Wired Doorbell Button Replacement
Tools Needed:

  • Screwdriver
  • Wire stripper
  • Pliers
  • Your new doorbell button.

First: find the electrical breaker that powers the doorbell system and switch it off.

Next, remove the screws from the old doorbell cover and gently pull it away from the wall.

Remove the two wires coming out from the wall from the two screws on the back of the old button. Check to see if the exposed parts of the wires are clean and not brittle. If not, simply reattach the wires to the two screws on your new doorbell button. If the wires look dirty, rusted or brittle, cut the exposed part off and strip approximately ½ inch of each wire and then attach to the screws. It doesn’t matter which wire goes on which screw.

Lastly, screw the new doorbell cover to the wall.

We offer a 1 year warranty for all of our products. The warranty covers the cost of the doorbell. If you have any problems during or after installation, please contact us ASAP, so that we can help resolve the issue before involving a 3rd party. Once a 3rd party is involved, our warranty is no longer valid and we are not responsible for costs incurred by a 3rd party. If at any time during or after installation, your doorbell button is not working properly, please contact us ASAP.

Diagram - Recessed & Surface Mount Replacement

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Diagram - Wired Doorbell Chime Replacement

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